Guest Services Overnight Associate

Minneapolis, MN

Full Time

Entry Level

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer service-focused individual for our Full-time Guest Services Overnight Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365-day operation at the heart of People Serving People’s emergency shelter

Success in this role requires punctuality, self-motivation, dependable consistency, and strong conflict de-escalation skills.

*This is an overnight position, Sunday - Thursday, 11:00 p.m. - 7:30 a.m.

Responsibilities for Guest Services Overnight Associate:

Contribute to warm and friendly environment by greeting and providing great hospitality to guests
Process guest intake, voucher renewals, and audit report paperwork
Respond to guests’ request for information and necessities
Answers telephone and relays messages for guests
Understand and follow all front desk policies and procedures to provide excellent guest service
Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Overnight Associate:

$25.50 hourly
Full-Time, Sunday - Thursday, from 11:00 p.m. - 7:30 a.m.
Medical, dental, and vision insurance available.
Company-paid life and disability insurance.
401(k) with employer contribution at 6 months.
Competitive PTO package.
Reduced cost parking or metro pass.
Cellphone reimbursement.
Reduced childcare rates.
Financial wellness benefit.
The chance to make a real difference in the community.

Requirements for Guest Services Overnight Associate

1 year of front desk associate experience
2 years of college experience preferred
Strong computer skills and Microsoft Office experience
Strong experience working as a part of a team
Experience working with people from diverse cultural and socio-economic backgrounds
Experience working with families or individuals experiencing homelessness preferred
Knowledge of Hennepin County shelter system preferred

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How many years of customer service experience do you have?*

If you were given a task but the instructions weren't completely clear, what would you do?*

If a guest asked you for help on something but you were busy with other work, how would you handle their request?*

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How do you navigate conversations with people whose background is significantly different from yours?*

This is an overnight position are you able to accommodate that schedule?* YesNo

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Guest Services Overnight Associate

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